This Privacy Policy explains how EI Match (operated by EI Match, Inc.) collects, uses, and protects information from therapists, agencies, and visitors who use our platform. We built this platform to help New York City early intervention therapists, and we take privacy seriously. This policy is written in plain language, not lawyer-speak.
When you call our matching line or complete a profile, we collect:
We do not collect your last name, email address, home address, date of birth, Social Security number, NPI number, or any financial account information at any point in our standard matching process.
When an agency submits a partner application, we collect:
For paid subscription tiers, billing is processed through a third-party payment processor. We do not store credit card numbers or bank account information on our servers.
When you visit eimatch.com, we collect standard web analytics data, including pages visited, time on site, referral source, browser type, and approximate geographic location (city level). This data is aggregated and not linked to any individual's profile.
We use the information we collect for these specific purposes:
We do not use your information for advertising, behavioral tracking, or sale to data brokers.
All calls to (646) 647-1602 are recorded and transcribed by our AI voice system. This is disclosed at the start of every call by Avery.
Call recordings and transcripts are used to generate your match results, improve Avery's matching logic, and resolve disputes about what was communicated during a call. They are stored for up to 12 months and then deleted.
Under New York Penal Law § 250.00, New York is a one-party consent state for call recording, meaning only one party to a call needs to consent. Avery's disclosure at the start of each call satisfies this requirement and constitutes notice under applicable law. If you are calling from a two-party consent state (such as California, Florida, or Illinois), you consent to recording by remaining on the call after Avery's disclosure.
You may request a copy of your call transcript or deletion of your call recording by emailing hello@eimatch.com within 12 months of the call. Include your phone number and approximate call date.
By providing your phone number during a matching call, you consent to receive SMS messages from EI Match including your match results, gift card links, and referral bonus confirmations.
We use standard-rate SMS. Message and data rates from your carrier may apply.
To opt out of all SMS from EI Match, reply STOP to any message we send. You can also email hello@eimatch.com to be removed from SMS communications. Opting out of SMS does not delete your profile; it only stops future messages.
EI Match does not share phone numbers with third parties for their own marketing purposes. SMS messages are sent only through our listed service providers (currently Twilio) acting on our behalf.
Our SMS communications are compliant with the Telephone Consumer Protection Act (TCPA) and applicable NY state law. We do not use autodialed or prerecorded messages for outbound marketing calls.
New York residents have specific rights regarding their personal information. As an NYC-based platform, we honor these rights fully.
You have the right to know what personal information we hold about you. Email hello@eimatch.com with "Data request" in the subject line. We will respond within 30 days with a summary of what we hold.
If any information we hold about you is inaccurate, you have the right to request correction. Email us with the specific information you'd like corrected and what the correct information should be.
You have the right to request deletion of your profile and personal information. Email hello@eimatch.com with "Delete my profile" in the subject line. We will delete your information within 30 days, except for records we are required to retain by law (such as gift card tax records for 7 years).
You may request that we not share your information with matched agencies. If you make this request, we will still run your match and share your results with you privately, but we will not send your information to any agency without a subsequent explicit opt-in from you.
Under the NYC Human Rights Law, you have the right to be free from discriminatory treatment in any service we provide. If you believe you have been discriminated against in how EI Match has treated your data or matching results, you may file a complaint with the NYC Commission on Human Rights at nyc.gov/cchr or call 311.
New York State does not currently have a comprehensive consumer privacy law equivalent to the California Consumer Privacy Act (CCPA). However, we voluntarily provide CCPA-equivalent rights (access, correction, deletion, and opt-out) to all users regardless of location.
To exercise any of the above rights, email hello@eimatch.com. We do not charge a fee for privacy requests and will not penalize you for making them. We will respond within 30 days. If we need more time, we will notify you within the initial 30-day period.
EI Match is a professional platform for licensed or credentialed healthcare providers and early intervention agencies. We do not knowingly collect personal information from anyone under 18 years of age. If we learn that we have collected information from someone under 18, we will delete it promptly.
Note: while EI Match works in the early intervention space (which serves children ages 0-3), our platform collects information about therapists and agencies only, not about any child receiving services.
We take reasonable technical and organizational measures to protect the information we hold. These include:
No security measure is perfect. In the event of a data breach affecting your personal information, we will notify affected users within 72 hours of discovering the breach, consistent with New York State's SHIELD Act (NY General Business Law § 899-aa) and applicable federal law.
Our platform does not store highly sensitive information such as Social Security numbers, financial account details, or clinical records, which limits the potential impact of any security incident.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, if the changes significantly affect how we handle your data, send an SMS notice to users with active profiles.
Continued use of the platform after a policy update constitutes acceptance of the updated terms. If you do not agree with any changes, you may request deletion of your profile as described in Section 10.
Questions, data requests, or privacy complaints should be sent to:
We aim to respond to all privacy inquiries within 5 business days and to complete data requests within 30 days.
If you have a complaint that we have not resolved to your satisfaction, you may also contact the New York State Attorney General's office at ag.ny.gov or the NYC Department of Consumer and Worker Protection at nyc.gov/dcwp.